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What is a FAQ?


A Frequently Asked Questions (FAQ) page allows visitors to easily access common questions to get answers. It is possible to have either one set of FAQs for the entire department or to create multiple sets of FAQs such as website information, department information, directions, etc. to help make it even easier for the visitor to find the answers to the questions that they would like.


Benefits of a FAQ


Benefits of the FAQ to the department include:



Benefits of the FAQ to the website visitor include:






45-page training guide and documentation for Vignette Content Management Systems (CMS) FAQ Application. This guide used numerous screenshots and focused on every detail of what was possible and not within the Frequently Asked Questions (FAQ) application. Its target audience is for Content Managers who are mostly used to basic office software applications but were expected to use the CMS to update their department's website content. It explained how to use the Vignette CMS in an applied relationship to their departmental needs.